Privacy Policy – Shifa Dawakhana

At Shifa Dawakhana, we value and respect your privacy. This Privacy Policy outlines our commitment to handling the personal information of our users with utmost care, transparency, and responsibility.

This policy applies to all information we collect through our website, mobile applications, online stores, and any other services offered by Shifa Dawakhana. The terms "we", "our", or "us" refer to Shifa Dawakhana, and "you" or "your" refers to our customers, website visitors, and users of our services.

Personal Data We Collect

We may collect and process the following types of information:

a. Information You Provide Directly:

Name, email address, phone number
Billing and shipping address
Payment details
Account registration information
Health information relevant to consultations (if voluntarily provided)

b. Information Collected Automatically:

IP address, browser type, operating system
Usage patterns on our website
Cookies and web beacons for analytics and functionality

c. Information From Third Parties:

Data from payment gateways, marketing partners, or social platforms (if integrated)

How We Use Your Information

We use the collected information to:

Provide and improve our services
Fulfill product orders
Schedule consultations and manage appointments
Send transactional and promotional communications
Customize user experiences on our website
Comply with legal obligations

Cookies Policy

We use cookies to:

Enhance user experience
Track usage for analytics
Remember user preferences

You can disable cookies through your browser settings, though some features may not function optimally.

When you visit our website, a cookie consent banner will appear, requesting your approval to use cookies. You can choose to accept or refuse non-essential cookies while still being able to browse most of the site.

Third-Party Services

While we partner with trusted third parties for payment processing, analytics, and delivery services, we do not sell or share your personal data for unsolicited marketing. Third parties have their own privacy policies, which we recommend reviewing.

Legal Disclosures

We may disclose your data:

To comply with laws, court orders, or legal processes
To enforce our terms and protect our rights
To respond to fraud or security concerns

Data Security

We implement appropriate technical and organizational measures to protect your data against unauthorized access, alteration, disclosure, or destruction.

Data Retention

We retain your personal data as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

Your Rights

You may:

Request access to your data
Ask us to update, correct, or delete your data
Withdraw consent to marketing communications at any time

Please contact us at care@shifadawakhana.com to exercise these rights.

Business Transfers

If Shifa Dawakhana undergoes a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy commitments.

Dispute Resolution

Any disputes arising from this Privacy Policy shall be governed by the laws of India and subject to the exclusive jurisdiction of courts in Delhi, India.

Changes to This Policy

We may update this policy periodically. Any material changes will be communicated via our website or email. Your continued use of our services constitutes acceptance of the updated policy.

Terms & Conditions

By accessing or using the services of Shifa Dawakhana, you agree to be bound by our Terms and Conditions. These outline:

Use of our products and services
Intellectual property rights
Limitation of liability
Governing laws
Termination of accounts For the full document, please refer to our Terms & Conditions page.

Contact Us

For any privacy-related concerns or inquiries, reach us at: Shifa Dawakhana
Email: care@shifadawakhana.com
Phone: +91-98765-43210